Privacy Policy

1. Information We Collect

When you interact with DEKAVA, we may collect information directly from you or automatically through your browser:

• Contact & Identification Details: Your name, email address, phone number, and physical mailing address when you reach out via our contact form, email us at contact@dekavastore.com, or apply for our Reseller Program.
• Order & Transaction Information: Order ID numbers, items purchased, shipping address, and proof of purchase necessary to provide order support, process returns, or issue replacements. Please note: Payment card details are securely processed directly by our authorized merchant partners (such as Amazon or Shopify Payments); DEKAVA never stores full credit card numbers.
• Device & Analytics Data: IP addresses, browser types, referral URLs, pages viewed, and device identifiers collected via standard server logs and cookies to help us optimize website performance.

2. How We Use Your Information

We use the collected information strictly for legitimate business purposes:

• To fulfill orders, track shipments, and provide prompt customer assistance.
• To respond to inquiries, warranty claims, setup questions, and missing-part requests within 24 hours.
• To evaluate wholesale and distributor applications submitted to our Reseller Program.
• To detect, prevent, and mitigate fraud or technical disruptions.
• To comply with applicable legal obligations and accounting requirements.

3. Sharing & Third-Party Service Providers

DEKAVA does not sell, rent, or trade your personal information. We only share data with trusted third-party partners who assist in operating our website and fulfilling our customer service commitments:

• Fulfillment & Shipping: Amazon Logistics, USPS, UPS, and FedEx for accurate package delivery.
• Hosting & Cloud Infrastructure: Next.js hosting, Cloudflare R2 for secure image and media delivery, and enterprise email servers.
• Legal Compliance: When required by law, subpoena, or to protect the safety and rights of DEKAVA and our customers.

4. Cookies & Web Tracking

We use functional and analytical cookies to remember your preferences and measure traffic anonymously. You can instruct your browser to refuse all cookies or notify you when a cookie is sent. However, some interactive site features may operate with reduced functionality.

5. Your Data Protection Rights

Depending on your location (including rights under CCPA/CPRA and GDPR), you have the right to request access to the personal data we hold about you, request corrections, or request deletion of your information. To exercise any of these rights, please email us at contact@dekavastore.com.

6. Contact Us

If you have questions about this Privacy Policy or our data handling practices, please contact us: