Return & Refund Policy

1. 30-Day Return Window

You have 30 calendar days from the delivery date of your item to initiate a return or request a replacement.

• Items should be returned in their original packaging with all baskets, steel tubes, and included hardware.
• Items must be clean and free from intentional damage or modifications.
• There are no restocking fees applied to standard returns.

2. Damaged, Defective, or Missing Parts

In the rare event that your organizer arrives damaged during transit, has a manufacturing imperfection, or is missing a support tube, you do not have to repack and return the entire unit.

Simply email our dedicated support team at contact@dekavastore.com with:

1. Your Order Number
2. A brief description of the issue
3. 1–2 photos of the damaged part or package

We will dispatch a replacement part or brand-new replacement unit free of charge within 24–48 hours.

3. Amazon Order Returns

For orders placed through the Official DEKAVA Amazon Storefront:

• Returns are handled seamlessly through Amazon's Online Return Center with instant prepaid drop-off labels (including Amazon Hub Lockers, Whole Foods, and UPS drop-offs).
• Refunds are typically credited to your original payment method within 2–5 hours after the carrier scans your return drop-off.

4. Direct Website Purchases & Refund Timing

For orders purchased directly through our website:

• Contact us at contact@dekavastore.com to receive a Return Merchandise Authorization (RMA) and return shipping instructions.
• Once your return package is delivered to our fulfillment warehouse, it will be inspected within 2 business days.
• Upon approval, your refund will be credited back to your original payment method within 3–5 business days, depending on your bank or credit card issuer.

5. How to Initiate a Return or Replacement

Our customer support team is ready to assist you: