Shipping Policy

1. Order Processing Time

All orders are processed and verified within 1 to 2 business days (Monday through Friday, excluding national federal holidays). Orders placed over the weekend are prepared for dispatch on Monday morning.

2. Order Tracking

As soon as your package is dispatched from our fulfillment center, you will receive an automated shipping confirmation email containing your tracking number and carrier link.

Please allow up to 24 hours for the carrier to register the initial scan and update live checkpoint tracking information.

3. Shipping Destinations

We currently ship to all 50 states across the United States:

• Contiguous US (Lower 48): Standard and expedited shipping available.
• Alaska, Hawaii, & US Territories: Delivery times may take 5–10 business days depending on carrier schedules.
• APO / FPO / DPO Addresses: Shipped via USPS Priority Mail.

4. Incorrect Shipping Addresses

Please double-check your shipping address and apartment/suite numbers during checkout. If you notice an error in your delivery address, please email us immediately at contact@dekavastore.com with your order number. Once an order has been picked and dispatched by the warehouse, we are unable to redirect the package in transit.

5. Lost or Damaged Shipments

If your tracking indicates delivery but you have not received your package, please check with household members, building management, or surrounding delivery drop-off areas. If you still cannot locate it after 48 hours, or if the package arrived visibly damaged, email our team at contact@dekavastore.com and we will assist you with an investigation and fast replacement.

6. Shipping Questions & Support